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Policies, Terms & Conditions

Customer Service & Orders
Order Online: (24 hours, 7 days a week)
by Phone: 1-800-598-8911 (Monday-Thursday 8am-8pm, Friday, 8am-5pm E.S.T.) or by Fax: 1-800-236-9890 (24 hours, 7 days a week). 

Representatives are available to assist you with orders and to answer your questions Monday-Thursday 8am-8pm, Friday, 8am-5pm E.S.T.. You can also order online, 24 hours every day at as well as visit our self-help library where youíll find valuable tips on how to select and install products. If you wish, you can fax your order to 1-800-236-9890.

Payment terms are Credit Card. Customers must apply and be approved for credit by completing our Credit Application. 

Credit Card
We accept MasterCard, VISA and Discover/Novus.

Returns & Exchanges
Wholesale purchases that you wish to return must first be approved for return by Safe Beginnings, Inc. A return authorization is required for all wholesale returns. These items are subject to a 25% restocking charge.

Product Warranty Information
Safe Beginnings, Inc. does not manufacture the products offered. Manufacturers' warranties are provided with the products sold and Safe Beginnings, Inc. does not offer any further warranty or guarantee. Effectiveness of each product depends on proper installation and use. The products offered can reduce the likelihood of injury and should create a safer environment for children. All products are to be used under adult supervision. 

Safe Beginnings, Inc.ís liability is limited to replacing or defective products. Colors and fabrics depend on availability and may vary. Prices are subject to change.

Shipping Charges
Helpful information about shipping charges

All orders are shipped FOB Billerica, MA.

Drop Shipping
Orders may be Drop Shipped to your customers.  For orders with destinations outside your normal shipping state, item pricing is adjusted to Safe Beginnings Retail price minus 25% or Wholesale, whichever is higher.


Policies, Terms & Conditions

Copyright © Safe Beginnings Direct, a division of Safe Beginnings, Inc.
Order Online or Call 1-978-670-7189 Monday-Thursday 8am-7pm, Friday, 8am-4pm ET